General terms and conditions – booking accommodation on the website


1.1. These terms and conditions (hereinafter referred to as TaC) regulate the way of booking services provided by the operator of the accommodation facility through the online booking system on the website, its sub-sites and sub-domains.

1.2. All conditions that are not regulated by TaC are governed by the accommodation rules of the accommodation facility published on the Operator's website

1.3. The provider of the services offered in the reservation system and the operator of this system is the company Rezort pri jazere Podbanske ltd., Pribylina – Podbanské 1319, 032 42 Slovak republic, ID: 50 327 925, Tel. contact: +421 947 901 202, E-mail:

1.4. These TaC become effective and valid on June 1, 2022


2.1. The operator undertakes to provide and ensure services to the extent that he offers them in real time in the reservation system.

2.2. The displayed rooms and capacities are available and edited in real time by the operator. However, by generating reservations from several systems at the same time, a situation may occasionally arise when the accommodation booked by the customer in the system will no longer be available. In such a case, the operator undertakes to return the paid deposit without the possibility of applying the cancellation conditions of the operator, or to provide alternative accommodation at the level of the stay booked and confirmed by the operator in the given or another date chosen by the guest.

2.3. During the stay, the customer is only entitled to services that he has properly marked in the reservation system and paid for it in full. All stay packages and accommodation with breakfast are tied only to fixed beds in the accommodation facility. If an extra bed is purchased, half board (breakfast + dinner) or full board (breakfast + lunch + dinner) can be ordered as an additional service in the number corresponding to the number of overnight stays. If the customer does not order catering and is nevertheless interested in catering during the stay at the accommodation facility, its value will be credited to the guest's hotel account with the possibility of payment upon departure from the accommodation facility.

2.4. During reservation of additional services, the customer is only entitled to the provision of the number and scope of services that he has properly reserved. The decisive factor in this case is the confirmation of the order, which the system generates automatically in the 3rd step of booking. The customer has the right to supplement the order with additional services at any time after the order has been completed until the day of commencement of stay.



3.1. The price of ordered services on the website of the accommodation facility operator can be paid by bank transfer or by credit card.

When choosing to pay by credit / debit card, payment of the price of the ordered services in full is a condition for confirmation of a binding reservation. When choosing to pay by bank transfer, the condition for confirming a binding reservation is payment of the price of the ordered services in full by the date indicated on the order confirmation.

3.3. Payment information

Account owner: Resort by the Lake Podbanske ltd. Bank info: Fio Banka, a.s. – SK90 8330 0000 0023 0166 2197

3.4. If, after confirming the order, the customer does not pay the price of the ordered services by the specified date, the order will be automatically cancelled. The cancellation of the order will be confirmed by an automatically generated email, which will be sent to the email address that was specified during the online order.

3.5. All fees associated with the payment are paid by the customer.



4.1. Withdrawal from the contract and cancellation of the reservation must always be done as soon as possible, through your onboard account, which is indicated in the order confirmation or in writing by email at the relevant reception (

In case of cancellation of the order, the following details of the customer must be provided: first and last name, permanent residence, date of stay, confirmation number, e-mail contact from which the reservation was made, bank account number in IBAN format.

4.2. By making an online reservation, the customer fully agrees to the amount of the cancellation fee determined by the operator.

– when canceling an order 60 days or more before the start date 10% of the order value

– when canceling an order 15-59 days before the start date 30% of the order value

– when canceling an order 03-14 days before the start date 50% of the order value

– when order cancellation 0 - 3 days before the start date 100% of the order value

– when the order is canceled due to: illness, death in the family, hospitalization in a hospital, etc. upon submission of a doctor's certificate 10% of the order value

4.3. Regardless of the method of payment for the reserved services, the method of refund, if the customer is entitled to it in terms of these terms and conditions, is always made by bank transfer from the account of the service provider. The total value of the refunded services in Euros will be reduced by all costs associated with the original payment of the provider (bank fees, service fees for card payments, PayPal service fees, other fees associated with the payment).

4.4. The operator charges the customer a handling fee in the amount of EUR 20 excluding VAT, if the customer requests the operator to make changes to the payment of the confirmed payment reservation (e.g. cancellation of the payment made from the wrong account).



5.1. After payment of the price of the ordered services in full, the customer will be issued and sent to the e-mail address a confirmation of the reservation (tax document), which the customer can prove when starting the stay, if necessary.



6.1. Personal data provided in the booking process by the customer will be processed in accordance with the Act of the Slovak Republic no. 18/2018 Coll. on personal data protection as amended. The provided personal data will be processed in the information system of the service provision agenda at the operator's facilities (Rezort by the Lake Podbanske ltd. Pribylina – Podbanské 1319, 032 42 Slovak Republic, ID: 50 327 925 ) (hereinafter referred to as the "Provider") for the purposes of securing the reservation of selected services, settlement and registration of reservation and cancellation fees. Personal data will be provided or made available to third parties only on the basis of legal regulations. Personal data may also be made available to persons who manage, operate or service individual systems used for personal data processing.

6.2. By reserving a stay in the reservation system, the customer grants the accommodation provider pursuant to Act no. 18/2018 Coll. on the protection of personal data and on the amendment and supplementation of certain laws as amended, consent to the processing of personal data that he/she voluntarily provided to the extent specified in the online form (name, surname, address, email, date of birth, telephone number) at marketing purposes. The obligation of confidentiality does not apply if it is necessary for the performance of the tasks of law enforcement authorities and in relation to the Office for the Protection of Personal Data in the performance of its tasks. At the same time, by filling out and sending the online form, I give my consent for an indefinite period to send business and advertising materials ("newsletters") of the provider in any electronic or printed form. The customer can withdraw his consent to the sending of newsletters at any time by clicking on the link "unsubscribe from the newsletter" or in writing at the contact addresses of the provider.



7.1 These General Terms and Conditions and legal relationships arising on their basis are governed by Slovak law.

7.3 The resolution of Clients' complaints in relation to the Services provided by the Hotel is governed by the Hotel's Complaints Procedure. In the event that the Client - consumer is not satisfied with the manner in which the Hotel handled his complaint, or believes that the Hotel has violated his rights, the Client has the right to contact the Hotel as a seller with a request for redress.

7.4 If the Hotel responds negatively to the Client's request in accordance with the previous sentence or does not respond to such a request within 30 (thirty) days from the date of its sending by the Client, the Client has the right to submit a proposal to initiate an alternative dispute resolution to the entity of alternative dispute resolution according to § 12 of Act no. 391/2015 Coll. on alternative resolution of consumer disputes and on amendments to certain laws.

7.5 The competent entity for the alternative resolution of consumer disputes with the Hotel as a seller is:

7.6 Slovak Trade Inspection, which can be contacted for the stated purpose at the address Central Inspectorate SOI, Department of International Relations and ARS, Prievozská 32, postal folder 29, 827 99 Bratislava, or electronically to, or, or

7.7 another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list of authorized entities is available on the website while the Client has the right to choose which of the listed alternative dispute resolution entities to turn to.

7.8 The client can use the online platform for alternative dispute resolution, which is available at You can find more information about alternative resolution of consumer disputes on the website of the Slovak Trade Inspection:

In Pribylina, on June 1, 2022